Return & Refund Policy
Because our products are cosmetics used on skin and lips, all sales are final. We don't accept returns or exchanges for personal preference, such as shade, texture or how a product suits you.
Results vary
Results depend on skin type, lip condition and skin tone. A product that suits one person may not suit another. This does not qualify for a return, refund or replacement.
When we help
We offer a replacement, store credit or refund only if:
- Your product arrived damaged, or
- You received the wrong product.
How to report it
Email support@lilaclove.in within 5 days of delivery with:
- Your order ID
- An unboxing video, recorded before the package is opened
- Photos of the damage or the wrong item
Claims without an unboxing video can't be accepted. For wrong items, we may ask you to send the item back unused in its original packaging before we ship the correct one.
Refunds
Approved refunds go to your original payment method within 5–7 business days.
Not eligible
- Claims made more than 5 days after delivery
- No unboxing video
- Used, opened or tampered products
- Shade, texture or performance on your skin or lips
- Minor packaging damage that doesn't affect the product
