Privacy Policy

Last updated: 27 September 2026

This policy explains what information we collect, how we use it, and your rights.

1. What we collect

  • Personal information: name, email, phone number, shipping and billing address, and payment details when you order
  • Device information: IP address, browser type and how you use our site

2. How we use it

  • To process and deliver your orders
  • To send order and shipping updates by email and WhatsApp
  • To provide customer support
  • To send marketing, only if you've agreed to it
  • To improve our website

3. Who we share it with

  • Service providers who help us run the store, such as payment processors, couriers, Shipmozo and marketing tools
  • Authorities, when required by law
  • A new owner, if our business is sold or merged

4. Cookies

We use cookies to understand site traffic and personalise your experience. You can turn them off in your browser settings.

5. Your rights

You can ask us to access, correct or delete your data, or opt out of marketing. Email support@lilaclove.in.

6. Security

We use reasonable technical and organisational measures to protect your information.

7. Changes

We may update this policy. Changes will be posted here with a new date.